My Store has been terminated
We have terminated My Store due to activity that is not, or that we suspect is not, a legitimate commerce practice. This type of activity damages consumer trust and is a violation of Shopify’s Terms of Service. As a result, we will no longer host My Store on Shopify and your account has been closed. The full amount of your store’s pending payouts are typically held for 365 days by the processor.
If you believe this decision was made in error, you can submit an appeal. This will initiate a review process to determine if your store can be reinstated.
Submit appeal
How the appeal process works
Submit your appeal with the required documentation.
We will review your appeal and may request additional information if needed.
We will reach out to you via email to let you know the outcome of your appeal.
Learn more about Shopify’s appeal process.
Ticket ID: af18b9fa-214d-4abe-acda-0c9138075e87
Shopify Merchant Trust Team
